Smith, Neil with Patricia O'Connell, — How Excellent Companies Avoid Dumb Things breaking the 8 hidden barriers that plague even the best businesses.

NY, Palgave/Macmillan, (2012). 1st ptg. VG in VG DJ. With more than 20 yrs experience leading large scale performance improvements, Smith reveals how even the smartest. managers can falter, limiting excellent companies from reaching their potential. He identified the 8 leading hidden barriers that preventing organizations from achieving and maintaining sustainable success.